Roopokies Casino Privacy Policy

At Roopokies Casino, we understand that your personal data is one of your most valuable assets. The Roopokies Casino privacy policy has been crafted to give Australian players a transparent, thorough understanding of how we collect, use, store and protect your information. Our commitment to data protection is grounded in the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR). We treat user data with the highest level of confidentiality and deploy robust information security measures to ensure that your experience at Roopokies Casino is not only thrilling but also safe. Whether you are enjoying our 4,000+ games, claiming your welcome bonus or making a deposit, every piece of data you share with us is handled responsibly, ethically and lawfully.

1. Identity of the Data Controller

Roopokies Casino is operated by a company registered and licensed in Curaçao under the Government of Curaçao. As the entity that determines the means and purposes of data processing, this company acts as the data controller for all personal information collected through the domain roopokiescasinoau.com. If you have any questions about this privacy policy or the manner in which your personal data is handled, you may reach our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• General support: [email protected]
• Live chat: available 24/7 on the website

We encourage all players to review the Roopokies Casino privacy policy regularly, as it may be updated to reflect changes in applicable law or our internal practices.

2. Personal Data We Collect

Roopokies Casino collects several categories of personal data to deliver a seamless gaming experience and fulfil our legal obligations. Data collection occurs at various touchpoints, including account registration, payment processing, gameplay, and customer support interactions.

2.1 Identification & Contact Data

• Full name, date of birth, and nationality
• Residential address, email address and phone number
• Username and password (stored in encrypted form)
• Government-issued ID documents (passport, driver's licence) for KYC verification

2.2 Financial & Payment Data

• Payment method details: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer
• Transaction history, deposit and withdrawal records
• Source of funds documentation (where required by AML regulations)

2.3 Gaming Activity Data

• Game sessions, bets placed, winnings and losses
• Bonus usage, free spins history, VIP programme level (Bronze, Silver, Gold, Platinum, Diamond)
• Responsible gambling settings: deposit limits, loss limits, session limits, cooling-off periods and self-exclusion requests

2.4 Technical & Device Data

• IP address, browser type and version, operating system
• Device identifiers, screen resolution and language preferences
• Log files and connection timestamps
• Data generated by cookies and similar tracking technologies

2.5 Communication Data

• Records of live chat conversations, email correspondence and support tickets
• Marketing preferences and opt-in/opt-out status

2.6 Sensitive Personal Data

In limited circumstances — for example, when assessing a responsible gambling concern or processing a self-exclusion request — we may process sensitive personal information relating to your health or gambling behaviour. Such data is handled with the strictest confidentiality and only when there is a lawful basis for doing so.

2.7 Data From Third Parties

We may receive personal data about you from third parties, including payment processors, fraud-prevention agencies, identity verification providers, and our game suppliers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming). This information supplements the data you provide directly and assists us in maintaining a secure and compliant platform.

3. How We Collect Personal Data

Roopokies Casino uses the following methods for data collection:

1. Direct submission: information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
2. Automated collection: technical data gathered automatically through cookies, web beacons, server logs and similar technologies when you browse or interact with our website or mobile app (Android APK and iOS PWA).
3. Third-party sources: data received from payment providers, fraud-detection services and publicly available sources used for identity and AML checks.

4. Purposes of Data Processing

We process user data for the following specific purposes. Each purpose is linked to a lawful basis under the Australian Privacy Act 1988 and, where applicable, the GDPR.

5. Cookie Policy

The Roopokies Casino cookie policy governs the use of cookies and similar tracking technologies on roopokiescasinoau.com. Cookies are small text files placed on your device that help us deliver a personalised and secure gaming experience. Our cookie policy distinguishes between four categories of cookies:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable you to log in, navigate between pages, access secure areas and maintain your session. Without essential cookies, core features of Roopokies Casino cannot operate. No consent is required for these cookies.

5.2 Analytical Cookies

Analytical cookies help us understand how visitors interact with our website by collecting aggregated, anonymised data. This information — such as which pages are visited most frequently, bounce rates and average session duration — allows us to improve the platform continuously. We may use tools such as Google Analytics for this purpose.

5.3 Functional Cookies

Functional cookies remember your preferences (such as language, currency and display settings) to provide a more convenient experience each time you return to Roopokies Casino.

5.4 Marketing Cookies

Marketing cookies track your online behaviour across websites to deliver relevant promotional content. Roopokies Casino only places marketing cookies after obtaining your explicit consent. You may withdraw consent at any time by adjusting your browser settings or using our cookie management tool.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may impair functionality. For full details on the types of cookies we deploy, refer to our dedicated Roopokies Casino cookie policy section within account settings.

6. Sharing Personal Data with Third Parties

Roopokies Casino data protection practices require that we share personal data only when necessary and only with trusted parties. We do not sell your personal information to third parties. Disclosures are limited to the following categories:

6.1 Payment Providers

To process your deposits and withdrawals, we share necessary financial data with our payment partners. Withdrawal limits at standard level are A$5,000 per day, A$15,000 per week and A$30,000 per month, with processing times of 24 to 72 business hours. All payment partners are contractually bound to protect your personal data.

6.2 Identity Verification & Fraud Prevention Agencies

We share identification documents and relevant transaction data with KYC and AML service providers to meet our legal obligations under anti-money-laundering and counter-terrorism-financing legislation.

6.3 Game Suppliers & Technology Partners

Our 50+ game providers (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and others) may receive limited technical or session data required to deliver their games. These providers operate under strict data-sharing agreements.

6.4 Regulatory & Law Enforcement Authorities

We may disclose personal information to governmental or regulatory authorities, courts or law enforcement agencies where we are legally required or permitted to do so.

6.5 Group Companies & Service Providers

We may share user data with affiliated companies or contracted service providers (such as hosting, IT security and customer support providers) who process data on our behalf under binding data-processing agreements.

7. International Data Transfers

Because Roopokies Casino operates under a Curaçao licence and uses global technology partners, your personal data may be transferred to and stored in countries outside Australia. We ensure that any such international transfer of personal data is subject to appropriate safeguards, including:

• Standard contractual clauses approved by relevant data-protection authorities
• Adequacy decisions where the destination country provides comparable data protection
• Binding corporate rules where applicable

Where transfers involve countries that do not offer an equivalent level of information security, we implement additional contractual and technical safeguards to protect your personal information.

8. Data Security

Roopokies Casino data security is built on a multi-layered framework designed to protect your personal data at every stage of processing. Our key information security measures include:

• 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption, making it virtually impossible for third parties to intercept.
• Data encryption at rest: sensitive personal data stored in our databases is encrypted using advanced algorithms.
• Firewalls and intrusion detection: we deploy enterprise-grade firewalls and continuous monitoring systems to identify and block unauthorised access attempts.
• RNG certification: our Random Number Generator is independently certified by accredited laboratories, ensuring fair play and integrity of all gaming outcomes.
• Access controls: access to personal data is restricted to authorised personnel on a strict need-to-know basis, with all access logged for audit purposes.
• Regular security audits: we conduct periodic penetration testing and security reviews to identify and remediate vulnerabilities proactively.

Despite these robust measures, no system is completely immune to risk. In the unlikely event of a data security breach that is likely to result in harm to you, we will notify you and the relevant supervisory authority in accordance with applicable law.

9. Data Storage & Retention Periods

Roopokies Casino data storage practices are governed by both contractual necessity and legal requirements. We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected. The following table outlines our standard data storage retention periods:

Once the applicable retention period has expired and there is no other lawful reason to continue storing your data, Roopokies Casino will securely delete or anonymise your personal information.

10. Your Privacy Rights

The Roopokies Casino privacy policy recognises and upholds the privacy rights afforded to Australian players under the Australian Privacy Act 1988 and, where applicable, the GDPR. You have the following privacy rights in relation to your personal data:

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to access requests within 30 days. To submit a request, contact our DPO at [email protected].

10.2 Right to Correction

If any personal information we hold is inaccurate, incomplete or out of date, you have the right to request correction. You can update basic account details directly through your player dashboard, or contact support for assistance.

10.3 Right to Deletion (Right to be Forgotten)

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that certain data must be retained to satisfy legal obligations (e.g., AML record-keeping) and cannot be deleted on request alone.

10.4 Right to Restriction of Processing

In certain circumstances, you may request that we restrict the data processing of your personal information — for example, while the accuracy of the data is being verified or an objection is being assessed.

10.5 Right to Data Portability

Where data processing is based on consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller.

10.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including for direct marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately.

10.7 Right to Withdraw Consent

Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. This includes consent to receive promotional emails and to the placement of non-essential cookies.

10.8 Automated Decision-Making

Where we use automated processes to make decisions that significantly affect you (for example, fraud-detection algorithms), you have the right to request human review of that decision and to contest the outcome.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will acknowledge your request promptly and respond fully within the timeframes required by law.

11. Supervisory Authority

If you believe that Roopokies Casino has not handled your personal data in compliance with the Australian Privacy Act 1988 or the Roopokies Casino privacy policy, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us directly first so that we may resolve any concern quickly and to your satisfaction. Our team is committed to addressing privacy complaints within 30 days of receipt.

12. Responsible Gambling & Data

Roopokies Casino uses personal data — including gaming activity logs and account behaviour patterns — to support our responsible gambling programme. This includes:

• Enforcing deposit, bet, loss and session limits set by players
• Monitoring for signs of problem gambling behaviour and triggering interventions
• Processing cooling-off period requests (24 hours, 48 hours, 7 days or 30 days)
• Managing self-exclusion requests (6 months, 1 year, 5 years or permanent)

Data used for responsible gambling purposes is retained for a minimum of 5 years and is shared with recognised self-exclusion registries where required by law. The Roopokies Casino data protection framework treats responsible gambling data as highly sensitive, with access strictly limited to authorised compliance and support staff.

13. Children's Privacy

Roopokies Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has registered an account, please notify us at [email protected] without delay.

14. Changes to This Privacy Policy

We reserve the right to update the Roopokies Casino privacy policy at any time to reflect changes in law, regulatory guidance or our internal data-handling practices. When material changes are made, we will notify registered players via email or a prominent notice on roopokiescasinoau.com. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review the privacy policy periodically to stay informed about how we protect your personal information and uphold your privacy rights.

Frequently Asked Questions — Roopokies Casino Privacy Policy

What personal data does Roopokies Casino collect from Australian players?

Roopokies Casino collects identification data (name, date of birth, address), contact information (email, phone), financial data (payment method details, transaction history), gaming activity records, and technical data such as IP address and device information. Data collection occurs during registration, gameplay, payment processing and customer support interactions. All personal data is processed in accordance with the Australian Privacy Act 1988.

How does Roopokies Casino protect my personal information?

Roopokies Casino data security relies on 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, enterprise-grade firewalls, intrusion detection systems and strict access controls. We also conduct regular independent security audits. Our information security programme is designed to meet — and exceed — industry standards for online gambling operators.

What is the Roopokies Casino cookie policy?

The Roopokies Casino cookie policy covers four types of cookies: essential (required for site functionality), analytical (measuring usage), functional (remembering preferences) and marketing (personalised promotions). You can manage your cookie preferences at any time via your browser settings or our on-site cookie management tool. Withdrawing consent for non-essential cookies will not affect your access to core gaming features.

Can I request deletion of my personal data?

Yes. Under the Australian Privacy Act 1988 and the Roopokies Casino privacy policy, you have the right to request deletion of your personal data. However, data that must be retained for legal compliance — such as KYC documents and financial transaction records — may be exempt from deletion. Submit a deletion request to [email protected].

Who can I contact about a privacy concern at Roopokies Casino?

For any question or concern about Roopokies Casino privacy, contact our Data Protection Officer at [email protected]. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Does Roopokies Casino share my data with third parties?

Roopokies Casino shares personal data only with trusted third parties that are essential to our operations, including payment processors, identity verification providers, game suppliers and regulatory authorities. We never sell your personal information. All third-party data sharing is governed by contractual agreements that enforce equivalent data protection standards. Roopokies Casino data protection requires that every partner meets strict confidentiality and information security obligations before receiving any user data.

How long does Roopokies Casino retain my data?

Retention periods vary by data type. Account information is kept for the duration of your account plus 5 years post-closure; financial transaction records are stored for 7 years; KYC documents are retained for 5 years after account closure. Roopokies Casino data storage practices ensure that data is securely deleted or anonymised as soon as retention periods expire and no other lawful basis for retention exists.

What are my privacy rights as an Australian player?

As an Australian player, your key privacy rights include the right to access, correct, delete and port your personal data, as well as the right to restrict or object to data processing and to withdraw consent at any time. The Roopokies Casino privacy policy guarantees these rights in line with the Australian Privacy Principles. To exercise any right, contact [email protected].